Company will provide an efficient and reliable Gate Monitoring Service that is staffed 24 hours a day, 365 days a year using trained operators responsible for
greeting guests, vendors, residents and lessees (the “Visitors”)
screening and verifying Visitors seeking access to an address, resident, lessee or Customer Representative of a Customer location described in Schedule 2 by verifying their identity
matching Visitors to a preauthorization received by the Company from an authorized Resident, Employee, Customer Representative, or the Customer (the “User”), or calling the same for authorization when no preauthorization exists
then granting or denying access to the Visitor according to the written instruction provided by the Customer and agreed to by the Company, (the “Post Orders”) and according to Federal, State and Municipal law, or
by providing technology which allows preauthorized guests, vendors, residents, lessees and authorized Customer representatives automated access. that Visitors have been approved by and granting or denying access, subject to any Activation Agreement or directives agreed to by both Parties (the “Post Orders”).
Company will provide Customer reports that will include the date, time, location and description, of events that required significant intervention, or alerting Law Enforcement or other emergency first responders (“Event Reports”) and a summary of the Event Reports for each day (“Daily Reports”).
Company will employ, or cause to be employed by contract or Third-Party services, redundant systems, internet services and power backup for all central monitoring stations.
Company will create, or obtain, software to employ for monitoring the location(s) and kiosk(s), and for providing related internet-based systems for connectivity and continuity, however internet services are the responsibility of the Customer.
Company will provide Customer access to, initial training of, and use of administrative Visitor Management Software (VMS) for each location’s Visitor and User database for up to three Users, which are to be assigned by the Customer and agreed to by the Company. Such VMS may be proprietary, and the use of such VMS shall be considered a rental service subject to this Agreement.
Company will provide Customer web access to all Users within each location for managing their User profile and permanent and temporary Visitor invitations.
Company will maintain a voice mail system for Visitor registry, database help requests and general messages for the Company.
Company will assign, and make available, an implementation person or team to provide software training and assistance for Administrators and Users during implementation of the System.
Company shall provide up to 6 hours of training, help-desk or customer service for the initial implementation. Additional hours will be charged at the Standard Hourly Service rates provided in Schedule 5 – “Service Fees” in the Customer Monitoring Agreement.
Company shall provide System Health Monitoring Software so that Company may be alerted to potential or actual system failures and errors. Such monitoring may be used to initiate troubleshooting and repair events.
All of the above shall be included in the standard rates set forth in Schedule 5 – “Service Fees” in the Customer Monitoring Agreement, exclusively for the Gate Monitoring System. Services do not cover existing equipment that may have been integrated into the system unless specifically agreed upon by both parties, nor do they cover relocation of any equipment.
